If I were able to give them no stars I would have. I sent my Remington 870 express tactical in because it was rusting no matter if it was in the safe or not. And if you didn't already know this Paducah shooters supply is the place that Remington uses to do some of they're warranty work. So the gun got sent it them in November of 2015 with the rust issues. So knowing that Remington had a lot going on with the 700 triggers i didn't expect it back fast nor did i expect them to take this long. They had the gun until the first of the year, and i called them to see what the status was. They tell me that they are working on getting with Remington and getting the matter resolved, they said that they would call me with any update. so i waited....and waited...then about 3 weeks later called again. The head gunsmith was out but they took my name and number down and said that they would give me a call with an update the following day. The same thing was said for the following 3 to 4 days, but i never got a call or email. Finally I called again and was able to speak to the head gunsmith, he tells me that my gun was getting a new receiver.....but I told him yet again that the entire gun rusts not just the receiver.....he said that that was what Remington said to do. Well I called Remington and they couldn't answer anything and were completely useless. They said that they would call me with answers, but no call. I emailed Remington twice never got a response. I call PSS again and they said that they were going to send my gun back and I should get it on Friday. Well Monday I still had no shotgun so I called again and PSS said that they sent it on Friday ( which is not what I was told i was told that they had already sent it) and that I should be getting it one day during the week. I said "whatever just please give me a tracking number for the order so that I know when and where my gun will be". He says ok i can do that but I'll have to email it to you.....I said that's fine just please send it me.....never got that email. I called Remington to complain and ask why they never got back to me and they acted like they never knew anything about the ordeal and said that they would get back to me. My gun just came in today ( 02/23/2016) with no way of knowing that it would be here i just lucked out by my wife being home when UPS showed up. And guess what....rust residue was all over the white packing in the box and the new receiver that they took almost 4 months to put on was also rusted. My advice is if you ever have any warranty work that needs to be done to your Remington just pay the money and have a gunsmith do it. They will just send it to these idiots and they will put your gun in a corner and leave it for God knows how long.